FAQs
Frequently Asked Questions
General Information:
How often should I wash my car?
We recommend washing your car at least once a week. Regular washes not only maintain your vehicle’s appearance but also enhance your driving experience. Additionally, a well-maintained car can increase its value at trade-in time. With our ScrubaDub Unlimited Membership, you can enjoy unlimited washes at any time, all for a low monthly fee.
Do you offer monthly or unlimited wash packages?
We do! ScrubaDub Unlimited Members can wash their car at any of our 20+ convenient New England tunnel locations. Wash once a week and it’s a great deal. Wash more and it’s a steal! Sign up at any location or buy online and start washing today.
Is the car wash safe for my car’s paint?
Yes. We use soft cloth materials that are gentle on your car’s surface, ensuring a thorough clean without causing any damage. Our exclusive SuperGlo soap is specially formulated to be tough on dirt but gentle on your paint, providing a deep clean while preserving your car’s finish. Additionally, our state-of-the-art equipment and cleaning chemicals are meticulously maintained and designed to offer a safe and effective wash every time. You can trust that our process is both thorough and protective, keeping your vehicle looking its best.
What is ScrubaDub not responsible for in the wash? Are there any vehicle restrictions?
At ScrubaDub, we take great care in providing a top-quality wash, but there are certain things we’re unable to take responsibility for during the wash process. These include modified or non-factory items, antennas, lowered vehicles, vehicles over 10 years old, and any parts of the car that are loose, rusted, or previously damaged. We recommend checking your vehicle for any of these conditions before your wash to ensure the best experience possible! Generally, the maximum height for our tunnel carwashes is 7 feet.. We recommend checking with your local ScrubaDub for detailed information to ensure your vehicle meets all requirements.
What is the difference between a tunnel car wash and a touchless car wash?
A tunnel car wash uses soft cloth or foam brushes to gently scrub your vehicle as it moves through the wash tunnel. This type of wash is effective at removing dirt and grime and gives your car a thorough clean, including your wheels and undercarriage.
A touchless car wash uses high-pressure water and specialized cleaning agents to wash your vehicle without any physical contact. This method is great for those who prefer a wash that avoids brushes, especially if you have specific vehicle modifications.
Both options at ScrubaDub are designed to give your car a quality clean—it’s all about what suits your needs best! Visit our location page to find your ScrubaDub today.
What is ScrubaDub’s 100% Satisfaction Guarantee?
At ScrubaDub we are as passionate about customer service as we are about quality. If you are not completely satisfied with your car wash, we’ll rewash your car until you are satisfied or refund your money in full. If we miss something, we want to be the first to know about it. Please send us a message.
Does car washing affect the environment?
Washing your car at a professional car wash is environmentally friendly. We use about 25 gallons of water, compared to 60-120 gallons at home, and treat the wash water before it enters the sewer system. This prevents pollution in storm drains and protects aquatic life. At ScrubaDub, we responsibly recycle the dirt removed from your car and use 100% biodegradable, phosphate-free detergents.
How do I request a donation or fundraiser information?
At ScrubaDub, we are passionate about giving back to our communities. Let us help make your next event a splashing success with these exciting opportunities! Learn more about fundraising here, or to submit a donation request, fill out our contact form here.
Interior Cleaning & Detailing FAQ:
Do you clean the inside of my car as well?
We do! We proudly offer both Express Interior Cleaning (for quick touch ups) and Detailing (for a deeper interior & exterior clean) options. Visit our location page to find the nearest Interior/Detailing service to you.
What is the difference between Express Interior Cleaning and Detailing?
Looking for a quick refresh? Our Express Interior Cleaning service is designed to give your vehicle a swift and efficient touch-up, no appointment needed! You can choose between two convenient packages—“Basic” or “Interior Plus”—both ideal for maintaining your car’s cleanliness between deep cleans.
Need something more thorough? Our Detailing Services go beyond the surface to restore your vehicle’s appearance inside and out, protect its value, and enhance your driving experience. These deep cleaning services require a reservation, with times varying based on the service you choose.
What should I do if my detailing appointment includes steam cleaning?
If you received a full detailing service, such as Custom Interior Shampoo or Royal Treatment, we have steam cleaned your carpets, mats, upholstery – if applicable. It is important to note we might not be able to remove all moisture during your appointment. To help with the drying process, we recommend leaving your windows open for a few hours or turning on your heat.
Unlimited Membership FAQ:
How do I join ScrubaDub Unlimited?
Sign up at any location or buy online and start washing today! Membership is a monthly recurring credit card charge. Change your plan at any time or cancel with 4 days notice.
How does the Unlimited Membership work?
Complete your membership sign-up (online or in-person), and we’ll place a barcode on your vehicle’s windshield. Simply visit any of our 20+ tunnel locations across New England, where your barcode will be scanned for easy entry into the wash. Enjoy your ScrubaDub Clean car and your exclusive membership perks!
Where can I use my ScrubaDub Unlimited Membership?
Unlimited Tunnel Wash members can enjoy unlimited washes at any of our 20+ New England locations throughout MA, ME, NH, and RI. Touchless Unlimited members can wash once per day at the location where they signed up.
How often can I wash? Is it truly Unlimited?
Unlimited (Tunnel Wash) Membership is truly UNLIMITED! Wash as many times as you like. The only exception is our Touch-free Unlimited Memberships, which are limited to 1 wash per day.
Where do you offer Touchless Unlimited Memberships?
We proudly offer Touch-free Unlimited Memberships at ScrubaDub Jennings St. Worcester MA, Shrewsbury MA, and Salem NH. Please visit these locations in person to sign up. Touch-free Unlimited memberships are valid for one personal vehicle, one wash per day at the location where they were purchased.
Do you offer Interior Unlimited Plans?
How do I opt out of my Unlimited Plan?
We are sorry to see you go! To cancel your ScrubaDub Unlimited plan, fill out the “Manage My Unlimited Membership” form here. If you have any questions regarding your account or cancellation, please email us at scrub@scrubadub.com or call us (508) 650-1155. We require 4 days notice.
How do I update my credit card information on file?
To update your ScrubaDub Unlimited membership payment method, fill out the “Manage My Unlimited Membership” form here. You will need your customer barcode #, located on your vehicle’s windshield, sales receipt, or contract.
How do I change my Unlimited Membership to another plan?
To change your ScrubaDub Unlimited plan level, fill out the “Manage My Unlimited Membership” form here. You will need your customer barcode #, located on your vehicle’s windshield, sales receipt, or contract.
How do I get a replacement sticker for a new vehicle or replacement windshield?
Visit any of our tunnel wash locations and let a team member know that you are a current Unlimited Wash Member and would like to get a replacement sticker. They will ask you for the credit card associated with your membership so they can pull up your account and issue a new sticker.
Car Wash Services:
Simoniz UltraShine
The ultimate protection against New England weather! We’ve partnered with Simoniz to develop this exclusive conditioner and sealant, designed to bond to your vehicle’s finish for enhanced shine and long-lasting protection.
Vision Clear
Repel rain, sleet, and snow! Vision Clear forms a silicone film at the molecular level, sealing your windshield to repel water and block contaminants. The result is a cleaner, water-repellent surface that improves visibility and promotes safer driving.
Simoniz Ceramic
Simoniz Ceramic Sealant provides powerful protection against the sun’s ultraviolet rays, significantly slowing the oxidation process. This advanced coating also creates a chemically resistant barrier against environmental acids, etching, and staining. By enhancing the reflective properties of your vehicle’s paint and clear coat, it delivers a deep, clear shine for a long-lasting, pristine finish.
SuperGlo Soap
Our exclusive “Superglo Soap” formula has been a closely guarded family secret for decades. This powerful blend of 8 unique solutions delivers a brilliant glow to your car while being completely environmentally safe.
Simoniz Duraglaze
Simoniz DuraGlaze is a two-step car wash process designed to both protect your vehicle’s paint and enhance its shine. Step 1, Foam Polish: A rich foam polish is carefully buffed into the paint to rejuvenate its appearance. Step 2, Protective Sealant: A UV-inhibiting sealant is applied to fortify the paint, offering up to 30 days of protection against environmental elements such as acid rain, tree sap, bird droppings, bugs, and ultraviolet rays.
Wheel Brite
A 2-step process in which a foam chemical application loosens brake dust and road grime from the wheels, after which a rotating high-pressure nozzle follows the wheel and blasts out the dirt, resulting in clean and shiny rims. Benefits – Brake dust removal resulting in clean and shiny wheels.
Tire Shine
Brushes automatically apply a tire dressing at the end of the wash process leaving your tires with a gloss black finish. Benefits – Beautiful black glossed tires. The finishing touch to a clean shiny car!
Under Wash
A specialized cleaning process that targets the underside of your vehicle. This treatment thoroughly cleans and removes dirt, grime, and road salt from areas often missed during a standard wash. Benefits: it helps prevent corrosion by removing rust-causing substances, thereby extending the life of your vehicle’s undercarriage. It also improves performance by keeping critical components clean, and enhances safety by reducing debris buildup that could impact essential parts like brakes and suspension.
Rust Inhibitor
A protective treatment designed to shield your vehicle’s undercarriage and other metal surfaces from rust and corrosion. This product creates a durable barrier that resists moisture and corrosive elements, helping to extend the lifespan of your vehicle’s metal parts and maintain their appearance.
Detailing Services:
MegaShield
Want premium paint protection that lasts up to 12 months?
Our MegaShield hand wax service is a high-tech polymer blend which bonds to your car’s exterior painted surfaces, creating a hard shell, shiny, like-new finish in around one hour. This service also includes a clay bar service to remove contamination from the paint before applying the sealant.
(*Car wash not included.)
Paint Reconditioning
Are minor scratches, swirl marks, fading, and other blemishes keeping your car looking dull?
Our Paint Reconditioning service will restore your vehicle’s painted surfaces to a fresh, shiny look by gradually removing microscopic layers of the clear coat with specialized machines and polishing compounds.
Quick Shine
Looking for a quick hand wax that provides up to 3 months of paint protection?
A one step, 30 minute while-you-wait process, our QuickShine service is a spray-on, buff-off formula, which creates extreme water beading, repels dirt and dust, and adds protection while maintaining shine.
Custom Interior Shampoo
Eliminate unwanted stains and messes from your car’s interior with our thorough Custom Interior Shampoo service.
We complete a deep scrubbing and shampooing of your seats, doors, carpets, and consoles to bring back their original luster and freshness. Enjoy that new car feeling again!
ArmorAll
Keep your vehicle’s interior surfaces looking fresh and new.
ArmorAll helps prevent your car’s plastic and vinyl from cracking, fading, discoloration, and premature aging. ArmorAll can also help renew and revitalize vinyl, rubber, and plastic.
OdorKill
OdorKill uses advanced ozone gas technology to eliminate persistent odors from your car’s interior.
Perfect for eliminating pet, smoke, and other unwanted smells, our OdorKill service ensures your car smells as good as new. This process typically runs overnight.